FAQs

Is real gold or silver used in WW jewellery? 
No.

Is COD available? 
COD is not available. 

What other payment methods do you accept? 
We accept UPI, net banking, credit/debit cards, and wallets through Razorpay. For international cards, select the appropriate option at checkout.

How soon will I receive my order? 
For in-stock items, delivery is within 7 days. For made-to-order pieces, we’ll provide an estimated shipping date. International deliveries usually take 3–4 weeks. You’ll receive a WhatsApp message with tracking when your order ships.

What is your return and exchange policy?
Our 12-hour return / exchange policy allows returns / exchanges within 12 hours of receiving the product. To initiate it, contact us with your reason for the return. https://wanderingwhites.com/pages/contact

What if the pieces arrive damaged on delivery?
Check your order upon receipt and contact us within 12 hours if the item is defective, damaged, or incorrect, so we can resolve it.

Do you customise jewellery? 
Yes, we offer customisations, but we don’t replicate our ealier designs.
Learn more: https://wanderingwhites.com/collections/commissioned-pieces

Is your jewellery handmade? 
Yes

Where is your jewellery made? 
Studio: Mumbai, India

Can I speak to someone about size, weight, or other details? 
Absolutely! Leave a message on WhatsApp on +91 98211 94193 and we will get back to you. Available Mon to Friday from 10 am to 8 pm IST.